Refund policy

This is an English translation provided for convenience. In case of any discrepancy, the Russian version of this document prevails.

Draft, subject to legal review. The details in square brackets are to be filled in by the client.

The rules for refunding money for the Born2Battle PRO subscription and for clan treasury top-ups form part of the offer (born2battle.net/opd/pro-oferta/).

1. Cancelling the Subscription

1.1. Cancelling renewal is not a refund: access is retained until the end of the paid period, and no further debits are made.

2. Refunds for the Subscription

2.1. Money for the current period can be refunded upon request to support (born2battle.net/support/) within 14 days of the date of the debit, provided that the Subscription features have not been used, as well as in cases provided for by law.

2.2. An erroneous or duplicate debit is refunded in full.

2.3. Refunds are made to the same payment method that was used for payment. Payment for Clan PRO from the clan treasury is refunded to the clan treasury.

2.4. Upon a refund, the subscription may be terminated early.

3. Refunds of Clan Treasury Top-ups

3.1. Money contributed to the treasury and not spent is refunded to the member who made the top-up upon their request to support, to the same payment method and within the remaining treasury balance.

3.2. Money spent on payment for Clan PRO is refunded in accordance with the rules of Section 2.

4. Time Limits

4.1. A decision on a request is made within 10 business days. Crediting to the card depends on the bank and takes up to 30 days. A refund fiscal receipt is sent to the account’s email address.